Case Study: Digitalizing Order Processing for a Dental Lab

by | Jul 9, 2024


This case study details the process of transforming a traditional dental lab’s order processing to a fully digital system through the development of a modern, user-friendly website. Our goal was to create an efficient, easily manageable online presence that accurately reflected the client’s brand and catered to their specific needs and target audience.

1. Onboarding and Understanding the Project

The initial phase involved a straightforward onboarding process to understand the client’s brand, products, and target audience. Through a series of detailed discussions and surveys, we gained insights into the specific requirements and expectations of the dental lab. This information was critical in guiding the design and functionality decisions throughout the project.

2. Design Phase

Using Figma, we crafted potential designs for the homepage and product pages. These designs aimed to provide a seamless user experience while highlighting the unique aspects of the dental lab’s offerings. After several rounds of feedback and revisions, we secured client approval for the final design.

Key Design Features:

  • Homepage: A clean, professional layout with easy navigation and prominent calls-to-action.
  • Product Pages: Detailed product descriptions with high-quality images, customization options, and pricing information.
  • Mega Menu: A special element designed to allow users quick access to any product category, enhancing the overall user experience.

3. Development Phase

With the design approved, we proceeded to code the homepage and product pages. Our focus was on creating a website that was not only visually appealing but also easy to maintain and customize without requiring extensive developer assistance.

Key Development Highlights:

  • User-Friendly Interface: Ensuring that the backend was intuitive for the client’s team to manage.
  • Customizable Options: Implementing features that allowed for easy updates and changes to the website content.

4. Integration of Advanced Features

To further enhance the website’s functionality, we selected an app that provided advanced product customization options. This app allowed for multiple variants of the same product, enabling the client to offer a range of customization choices to their customers and adjust prices accordingly.

5. Training and Support

To ensure the client’s team could effectively manage the new website, we created a series of instructional videos. These videos covered essential tasks such as making changes to the website, managing orders, and handling customer emails. This training was crucial in empowering the client to operate their new digital platform independently.

Project Timeline and Budget

  • Timeline: 30 days
  • Budget: 50 hours


The successful digital transformation of the dental lab’s order processing has resulted in a modern, efficient website that meets the client’s needs and exceeds their expectations. The project was completed within the allocated time and budget, demonstrating our commitment to delivering high-quality solutions.

By digitalizing their order processing, the dental lab can now offer a better customer experience, streamline their operations, and easily manage their online presence.

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